We take seriously every piece of information you entrust to us. This document transparently explains how your personal data is collected, used, and protected on the 999hoki platform.
These are the foundations that shape how we handle the personal information of every Malaysian user.
All data transmitted between your device and 999hoki's servers is protected with 256-bit SSL encryption. Your information never travels in an exposed state.
999hoki does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your prior consent.
We only collect data that is strictly necessary to provide our services — no more, no less. Every piece of data collected has a clear purpose.
You have the right to access, correct, or request deletion of your personal data at any time. Your request will be processed within a reasonable timeframe.
Any material changes to this Privacy Policy will be communicated to users via email or in-platform notification before the changes take effect.
999hoki complies with all applicable data protection legal requirements. We ensure data is handled in accordance with the standards set by the relevant regulatory authorities.
When you register and use the 999hoki platform, we collect several categories of information to ensure our services operate properly and securely for all users.
When creating a new account, we collect basic information such as your full name, email address, phone number, and date of birth. This information is required to verify your identity and confirm that you meet our platform's minimum age requirement.
To process deposits and withdrawals, we collect your bank account or e-wallet details. Full account numbers are not stored on our servers — we only retain the information needed to securely match transactions to your account.
We automatically record usage data including IP address, device type, operating system, web browser, pages visited, and session time. This data helps us detect unusual activity and protect your account from unauthorised access.
Where required, we request copies of identity documents such as a national ID or passport, as well as supporting documents like utility bills to verify your address. All documents are stored with encryption and are only accessible by authorised personnel.
We never request credit or debit card information directly. All financial transactions are processed through trusted, registered third-party payment providers.
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Name, date of birth, ID number | Account verification & KYC |
| Contact | Email, phone number | Communications & security |
| Finance | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & usage analytics |
| Transactions | Betting history, deposits | Account records & compliance |
Every piece of data we collect is used for a specific, legitimate purpose. We do not use your data for any purpose unrelated to the provision of 999hoki services.
We conduct regular reviews of how data is used to ensure it remains relevant and not excessive. Data that is no longer needed will be deleted or anonymised according to a defined schedule.
999hoki does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information to keep the platform running smoothly.
We work with trusted third-party service providers for specific functions such as payment processing, identity verification, and data analytics. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
We may be required to disclose user information to the relevant authorities when mandated by law, court order, or in efforts to prevent financial crimes such as money laundering and terrorism financing.
In the event of a company merger, acquisition, or asset transfer, user data may be transferred as part of that process. Users will be notified in advance and your rights will continue to be protected under the new entity.
999hoki is not responsible for the privacy policies of third-party websites or applications that you may access through external links. Please review their privacy policies separately.
Protecting your data is 999hoki's top priority. We continuously invest in security infrastructure to ensure your information is always kept safe.
While we take comprehensive security measures, no system is completely immune. You also play an important role — use a strong password and never share your login credentials.
999hoki uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality. For more details on cookie settings, refer to your browser's documentation.
As a 999hoki user, you have several rights you can exercise regarding your personal data. We are committed to handling every request transparently and within a reasonable timeframe.
You may request a copy of all personal data we hold about you.
You may request the correction of inaccurate or incomplete information.
You may request the deletion of your data, subject to legal requirements.
You may request that we restrict the processing of your data in certain circumstances.
You may request your data in a machine-readable format.
You may object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact our team via live chat or email at [email protected]. We will process your request within 30 business days.
999hoki does not retain your personal data longer than necessary. The retention period depends on the type of data and the applicable legal requirements.
Once the applicable retention period has expired, your data will be securely deleted or anonymized so it can no longer be associated with your identity.
The 999hoki platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we discover that personal information has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an account on this platform are asked to contact us immediately.
If you suspect that someone under the age of 18 is using this platform, please notify us via live chat or email so that immediate action can be taken.
999hoki reserves the right to update or modify this Privacy Policy from time to time in line with changes in law, industry practices, or how we operate our services. Any changes made will take effect immediately upon publication on our website.
For material changes — those that significantly affect how we use your data — we will provide advance notice through:
Your continued use of the 999hoki platform after any changes to this Privacy Policy are made constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us directly.
We are committed to addressing every privacy-related enquiry seriously and providing a transparent, satisfactory response. Your trust is our most valued asset.
This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy us for a full overview of 999hoki's commitment to its users.